Our work methodology is based on three main pillars

And how did we get to this point at SeQura? We have built our customer service from scratch, investing in the talent of people. In people who have a deep knowlge of this aspect of the business, who know what works and what doesn’t. And we have given them the freom to self-manage and create the customer service they always want to work in.

But let’s take it step by step

To achieve excellence, you have to excel in two areas: Close: We all czech republic email list 1.3 million contact leads like to be heard. Empathizing with the client and understanding their nes are key aspects for quality of care.

Planning and control

Information is power , and this premise fits perfectly with the management of a customer service department. The more information we have, the better service. We can provide, the faster we will adapt to changes and the more satisfi our customers will be.

Define We ne to understand

How our business works, detect what problems may arise what’s the difference and which dhould you choose and establish action protocols for each situation. Define what we are going to do and how much time we are going to invest in doing it.

Planning: With our protocols defin, we will estimate aob directory how many contacts we will receive, how they will be distribut, and how many people we will ne to carry out all the procures.