Airline user satisfaction study conducted by Travelgenio and Travel2be

The online travel agency Travelgenio, together user satisfaction with its second brand, Travel2be, has develop a study, pioneering in Spain, to find out the satisfaction of airline users and what is the general assessment of specific aspects of the flight experience.Best vacation packages

Through an online questionnaire, 145,000 passengers were ask to rate their experience during their last flights and the factors that influence both positively and negatively their final satisfaction.

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This study shows that the majority of potential airline customers are between 41 and 55 years old (37.63%), with a level of ucation in which 77.73% have some kind of university degree and are jamaica email list 329174 contact leads employ (77.26%). “Despite this,” explains Mariano Pelizzari, founding partner of Travelgenio, “the first motivation that leads passengers to get on a plane is tourism or leisure (45.02%), follow by visiting family or friends (30.41%).”

Moving on to the topic of airlines, customer satisfaction is improv by the ease of check-in (74.05% rat it very positively), which is increasingly widespread in its online version, which makes the boarding process easier and faster. The fact that luggage is includ in the ticket price is valu by 47.07%.

One of the most important factors when buying a plane ticket is the price. As Pelizzari explains, “68.04% of travellers look for prices that they consider acceptable or excellent before making a reservation.”

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The legroom on the plane is not very well evaluat. 40.9% of b2b communication and marketing: how to achieve results? respondents consider it to be scarce. This is not the case for the space for hand luggage, which is defin positively by 51.20%. From the data extract from the Travelgenio and Travel2be satisfaction study , 72.16% of customers rate this variable as acceptable (41.92%) and excellent (30.24%).

The reasons that encourage these older people awb directory to connect, increasingly, to a social network like Post55, according to Bernardo Bienz , co-founder of said network, are fundamentally to relate to other people of a similar age, with common tastes and hobbies, and with whom to broaden their spectrum of friendships.