HubSpot Positions Itself as a Leader in Conversational Intelligence
Sales conversations are first impressions with your buyers, and service conversations are your opportunities to truly delight your customers. But hundreds of hours of your conversation data are locked away or not captured. Sales and service reps have this information locked away in their minds, accessed through a conversation and perhaps in call notes, but not directly tied to a contact record, easily accessible to the team, or actionable.
What is conversational intelligence?
Conversation intelligence built on hubspot’s all-in-one crm platform provides. The insights you need to transform your sales team and delight. Your customers at scale. It allows you to record, transcribe, and analyze information from sales and service conversations. And writes them directly to the contact profile. Get ai-powered call transcription and analytics that empower. Your team to train top sales reps, improve their sales and service strategy. And deepen relationships with your customers.
Conversation intelligence unlocks three key benefits:
- Capture: Capture calls and video conferences australia telemarketing list made through HubSpot or an integrated provider like Zoom Enterprise.
- Empower: Improve team performance by efficiently understanding why outcomes occurred and providing specific feedback to reps for development.
- Analyze: Collaborate without silos with a 360-degree view of customer interactions. Search for keywords/phrases across your team’s entire call history.
Discover the ‘why’ behind your team’s performance
Customer conversations are the richest source of actionable insights for both sales leaders and reps. But as call volumes increase, manually gaining insights can feel impossible.
Unlock a competitive advantage with conversational HubSpot Positions AI that automatically takes notes and provides deeper insights marketing 2.0: reinventing the connection with a plural world into your team’s calls. Capture hours of voice data in your CRM to unlock coaching opportunities, quantify competitive trends, surface top objections, and identify shifts in market dynamics. Then, make data-driven decisions to influence deal outcomes and ensure consistency across your sales strategy.
Help managers become their team’s favorite coach
The best managers help their teams close the best opportunities. But with limited time to make follow-up calls, aggressive hiring goals, and remote teams, providing guidance based on tangible insights has never been more difficult.
Conversation intelligence enables managers to increase philippines numbers the number of trained reps and develop top performers faster. Through optimized call HubSpot Positions coaching, managers can uncover performance patterns and leave feedback through call comments at specific times. You’ll identify the winning formula that top reps use to overcome objections and close deals.
Listen to your customer’s voice on one platform
However, handoffs from sales to service shouldn’t be frustrating for your team or your customers. And the rest of your organization shouldn’t have to rely on gut feelings to get to the truth about what customers want.
However, conversation intelligence data feeds into your daily operations so you can collaborate with a complete view of customer interactions. Look for keywords mentioned on calls, such as a top competitor or the name of a new product. Report on keywords associated with performance. And trigger workflows for mentioned keywords to automate your business. The benefits extend beyond sales—customer service leaders, marketers, product managers. And the rest of your team can finally act on insights from their customers and the market.