Low-cost airlines are at the bottom of the list according to
After analysing the results of the 1st Study on Satisfaction and Trends of Airline Users. Promot by Travelgenio and its second brand, Travel2be. It seems to be proven that low-cost airlines end up being, in general, less satisfactory for passengers.
In this study, in which 145,000 travellers participa. They were ask about the most representative airlines and their assessment both overall. And in more specific aspects of the travel experience.
KLM is in first place with a customer satisfaction rate of 85.20%. Follow by Lufthansa in second place with 78.91%. Air Berlin in third place with 77.55%, follow by Swiss (74.63%. And Air France and Alitalia in fifth place with a satisfaction rate of 74.36% respectively.
Appescar or how to catch everything at an advertising festival
In the middle of the table, there is the kazakhstan email list 235128 contact leads Portuguese company TAP Portugal with 73.58%, Air Europa (73.13%), the Spanish company Iberia with 68.97%, US Airways (68.25%) and Aerolíneas Argentinas, which reaches 64.14% of approval.
On the other hand, in the last four positions, according to those survey in this First Study, British Airways appears with an index of 63.85%, Vueling follows closely with 63.62, Easyjet scores 60.56% and, finally, Ryanair, whose percentage has already dropp to 54%.
In the case of the latter, aspects such as the management of extra baggage check-in fees, comfort during the flight or reserv legroom are those that significantly lower the customer’s final satisfaction with their flight experience. Despite being the best rat in terms of price, other variables closer to comfort are those that lower their final score.
You may also be interest in
The online travel agency Travelgenio , together influencer marketing strategy: the key to success on social media with its second brand, Travel2be , has launch this First Study of Satisfaction and Trends of Airline Users with the aim of better understanding the concerns awb directory and nes of passengers and thus offering a better service to all its customers by meeting their demands.
ABOUT TRAVELGENIO
Travelgenio is an online travel agency found in 2010 in Spain by Mariano Pelizzari .