Satisfaction surveys benefits of using chatbots

The next type of bot that we will discuss is also very common, specifically, we are talking about carrying out satisfaction surveys using chatbots. The aim of these is to obtain feback from customers in order to improve the company’s services. These are usually activat once the user has made the purchase. After this action, the bot asks a series of questions to find out if the buyer is satisfi with their purchase.

Increase conversion rate

As mention, the use of chatbots allows for an increase in fiji email list 91533 contact leads conversions and, as a result, an increase in sales and company revenue. Increase customer satisfaction. Another of the most notable benefits offer by chatbots is improving the user experience and therefore, improving customer satisfaction. The chatbot has a positive impact on users since they receive an immiate response to their query.

Finally, we want to comment on the two most important benefits of using chatbots in an eCommerce.

Improve brand image

Finally , it is important to highlight the improvement in brand esker revenues grow 14% in the first half of 2012 image that is achiev through the use of this new tool, since it achieves customer loyalty. In addition, as mention, it also serves to differentiate itself from the competition and to be able to offer other relevant values ​​to potential customers.

Mirtoytengo is a store specializing in the sale and ao lists distribution of cheap furniture online. Through its website, users can buy furniture for each of the spaces in a house at the best price, all at an affordable price. In order to offer a better service, Miroytengo includes a chatbot on its website through which customers can be assist to place a new order or, if they wish, to manage any questions about an order already plac.